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Using Customer Relationship Management Tools to Boost Customer Retention

Registration for this event is closed. Watch the recording on Digiport Youtube Channel.

In today’s highly competitive tourism industry, businesses must continually adapt and innovate to stay ahead. Customer satisfaction and retention are the key drivers for growth and long-term success. That’s where Customer Relationship Management (CRM) systems come into play.

Join us for this insightful and interactive webinar, ” Using Customer Relationship Management Tools to Boost Customer Retention,” where we’ll explore the incredible potential of CRM systems for your tourism business. We will guide you through the process of selecting, implementing, and optimizing a CRM strategy tailored to the unique needs of your business.

Key Takeaway:

Key Takeaways:

  • Understand the importance of customer retention and its impact on your tourism business
  • Identify the essential features of a CRM system that will streamline your customer service efforts and help create personalized experiences
  • Develop a seamless CRM implementation plan to ensure smooth integration with your existing business processes
  • Leverage CRM data and analytics to gain valuable insights into customer behavior, preferences, and trends
  • Create targeted marketing campaigns and promotions to engage and retain your customers effectively
  • Measure and evaluate the ROI of your CRM investment to ensure continuous improvement and growth


Shaun Whynacht



May 11, 2023 @ 10:00 am


May 11, 2023 @ 11:00 am